Support

Here are some Frequently Asked Questions that you might be interested in. If you have a question that is not on this list, please contact us.

Why Our Prices Are So Low
You are probably wondering how we can charge as much as 70% less than our competition and still be in business, right?

First of all, we run a tight ship. We choose our promotions carefully and ensure every advertising dollar pays for itself; we streamline our systems and billing processes; we don't have any frills (like the $5000 office chairs of some of the now bankrupt dot-coms). We also don't waste money on unnecessary things like toll-free fax numbers that are often abused anyway.

Second, we're straight shooters. There are no tricks in what we do, just good, old-fashioned, reliable business principles. Quite often we're asked if we bait our customers with low rates and then charge high renewal prices. Anybody that expects us to do that will be disappointed. We believe in the old saying, "You can shear a sheep many times but you can only skin it once." So, your renewal rates will be no higher than the rate you paid when you initially joined.

What's the end result of all this? Well, we're happy to tell you that we're a small but profitable company that expects to be in business for many years to come. All this, of course, is due to value-conscious customers like you.

Will my monthly price ever go up?
No, your monthly price is guaranteed for life. It will never go up as long as you remain an Easy Web Online member. There are also no other costs or hidden fees. You simply pay a set amount every month.

How long does it take to create my website and get it online?
It may take as little as two business days after your initial payment has been received. In most cases, our clients' sites are up and running within 24 hours.

What if I want to make changes to the content of my website?
You can make changes to your website at any time through your Control Panel. You have the capacity to revise, add, or delete any content you wish.

Do I have to sign any contracts?
No, you are not required to sign any contracts if you sign up for our no-term plan.

Is there a cancellation policy?
2 year term price plan: You are not able to cancel for 2 years.  This agreement is for successive two (2) year terms, automatically renewed every two (2) years, unless cancelled by you by written notice given and received at least thirty days or less before your renewal date. Any notice of termination will be effective at the end of the current prepaid period.
No term price plan:
Even though we are confident that you will not want to cancel, you do not have to sign any contracts with Easy Web Online for our no term plan. Therefore, you have the freedom to cancel at any time you want.  A minimum of 30 days written notice prior to the withdrawal date of the payment is required and that any cancellation done in less than 30 days prior to the payment date will be processed for the following month.

Am I able to add links to other websites from my own website?
You do have that option. You can add or delete any link you wish.

What level of customer support can I expect?
Every client is important to us and we strive to deliver 110% support to all of our customers. If you call us during normal business hours (Eastern Standard Time), a human being will answer the phone and you will get prompt personal attention.

I am not as computer literate as I wish to be, so I’m a little nervous about starting my own website.
The beauty of Easy Web Online is that you do not have to be an expert in your understanding of computers. All you have to worry about is personalizing your website, which we will guide you with.  Everything else will be done for you. If you do require assistance, you can contact us through phone or e-mail.

Can I have a personalized business email address?
Yes, we can set you up with an email address linked to your website (e.g. YourName@YourSite.com). There is an additional fee of $4.99 a month for this service.

How do I check messages sent to my new email address?
You have the option to send and receive email using popular email clients like Microsoft Outlook, Outlook Express  or use Web-Based Email.  Web-Based Email is an Internet-based e-mail system that lets you send and receive e-mail messages from a Web browser. All you need to use Web-Based Email is an Internet connection and the Internet Explorer Web browser (Internet Explorer v5.5 or later). You can also forwarding your Easy Web Online e-mails to your existing e-mail account. We recommend the latter option as you only have to check one account without going through all your other e-mail accounts.

Is it necessary for me to have a website? Will people really buy a house or other property via the Internet?
Recent surveys have shown how important the Internet has become as a real estate tool. An ever-increasing number of people research companies and individuals on the Net before making a buying decision. Even greater numbers use it to explore properties that are available and the features they offer. If you do not have a presence on the Internet, you risk losing business. Real estate professionals who put off having their own website may find themselves getting increasingly sidelined as customers start demanding more from their agents. Having a website makes it easier for potential buyers to find you and your properties. An Internet presence allows people to get in touch with you and view the information you have to offer 24 hours a day, seven days a week, whether they are around the block, or around the world. The Internet is a huge marketing opportunity and today's most successful real estate agents all have their own websites.

Who will submit my website to search engines?
Each page is optimized for search engine ranking. Easy Web Online will handle search engine submission to the top ten search engines and re-submit on a monthly basis. Links may be added to and from other websites for improved search results.

Is hosting of my site included?
Yes, hosting is included in our monthly price

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